Returns & exchanges

Thanks for shopping at Nordichaus. If you are not entirely satisfied with your purchase, we're here to help.

 

Returns

You have 14 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
Please write us an e-mail with your order number and name if you want to return a product. If the customer does not contact customer service in good time, Nordichaus is entitled to refuse a return.

Food can’t be returned for food safety reasons. 

Custom ordered products and products that are not on stock (i.e. ordered especially for the customer) are not eligible for returns or exchanges. The cost for the returns falls upon the customer to pay.

Gift certificates cannot in general be returned or exchanged for money. Are you returning a gift which has been purchased on Nordichaus, then you will receive a gift certificate to use on Nordichaus, for the price of the product you received.

Return address  

The goods can be returned to:
Nordichaus
Wiggerweg 18
4802 Strengelbach
Schweiz

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Shipping cost

You will be responsible for paying for your own shopping cost for returning your items. Shipping cost are nonrefundable. 

Damages under transportation

Should the product have been damaged under transport, please do ensure photo evidence and take contact to the delivery company and to Nordichaus immediately. 

Defective goods

Defective goods can be returned directly to the manufacturer within the statutory or product warranty period. The address and contact information is available via hej@nordichaus.ch.
Should it be concluded by the manufacturer that the goods received are defective, the product will be replaced or the customer will receive a refund of the cost.

Contact

If you have any questions on how to return your item to us, contact us on e-mail: hej@nordichaus.ch